Refund & cancellation policy

Last updated 14 October 2026

Keepsake is run by [Registered business name], [Registered address, city, state, PIN] ("Keepsake", "we", "us"). Questions: [support email] or +91 63775 47759 (call or WhatsApp).

Digital keepsakes (₹99 card, ₹299 website)

Your keepsake goes live the moment payment succeeds, and you can preview and edit everything for free before paying. Because of that, digital purchases are not refundable once activated, except:

• you were charged twice or charged without your keepsake going live; or
• a fault on our side stops your keepsake from working and we can't fix it within 72 hours of you telling us.

In those cases we refund the full amount.

Prepaid QR cards from shops

Cards bought in a shop are refunded or replaced by that shop under its own policy. If your card's code doesn't work or says it is already used, contact us with a photo of the card and your shop bill and we will fix it or issue a new code.

Cancellation

There is nothing to cancel after payment: a keepsake is a one-time purchase with no subscription or auto-renewal.

How refunds are paid

Approved refunds go back to your original payment method through Razorpay within 5 to 7 working days. Your bank may take a few more days to show it.

Grievance officer